Your clients’ employees are eager for benefits and education support, with up to 66% saying they want their employer to help them better understand their employee benefits throughout the year — not just at open enrollment.

The RT Consulting Contact Center has a proactive and year-round approach to benefits education and assistance. The RT Contact Center team helps to support your clients and their employees throughout the year to seek second opinions, shop for the lowest cost procedures, and resolve billing issues. We work hard to help employees navigate their options properly so that they make good healthcare decisions, ultimately saving them and your clients money.

Are there people in a population who might be non-compliant with their medications or follow-up appointments? Our Contact Center is designed to provide outreach to those who might need a reminder or some additional education about where to fill a prescription, or to seek treatment. Our experienced team is here to help.

The RT Consulting Difference

  • Drive significant claims savings
  • Create more informed health care consumers
  • Reduce administrative burden and cost
  • Improve employee satisfaction with company benefits
  • Resolve billing and claim issues
  • Assist with referrals and prior authorization

  • Proactive outreach to plan participants

  • Find providers for second opinions and schedule appointments
  • Personalized medical care and procedure cost and quality reports